In hospitality, how and when you communicate makes all the difference. But keeping up with individual guest inquiries can be time-consuming. With Directful’s automated hotel chatbot, you can give every guest timely, personalized attention—without putting added pressure on your team.
With Directful’s AI-powered chatbot, you can connect with your guests in smarter, faster ways. From personalized messages to instant responses, you’ll make every interaction feel thoughtful—without lifting a finger.
You get a complete view of every guest with Directful’s CRM, which integrates their data and history into one profile. This unified view helps you deliver truly personalized experiences and make smarter, faster decisions throughout their journey.
By letting Directful handle routine questions, you free up your staff to focus on personal touches that make a real difference.
Our chatbot sends timely, relevant updates that guide guests through their stay—like letting them know about events, offers, or important changes.
Your chatbot gives you access to guest insights and feedback you can use to improve your service and create even better experiences.
You can rely on Directful’s hotel chatbot platform to use AI that crafts hyper-personalized messages tailored to your guests’ preferences and past behavior. This ensures every message you send is relevant and keeps guests engaged.
You can proactively reach out to your guests after their stay and encourage them to share positive reviews online. This helps you boost your online reputation while strengthening your relationship with each guest.
You can set up chatbot triggers for every stage of your guests’ journey to keep communication consistent and timely. Automatically answer common questions like WiFi passwords, check in and check out times, room readiness, early check in, price checks, parking, and more all without lifting a finger.
Whether you want to offer a room upgrade, confirm an online booking, or promote a special event at your hotel, you can send automated real-time notifications that keep your guests informed and excited throughout their stay.
You can easily collect guest opinions with automated post-stay surveys and feedback forms. This helps you gather valuable insights and continuously improve the experience you offer.
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We can design a package that works for you.
It automates messaging from booking to checkout, delivering instant, personalized answers. This speeds up response times and reduces staff workload.
Yes. The chatbot handles common questions about check-in, parking, room readiness, and more, so your team can focus on high-touch, in-person service.
Yes. You can set message triggers for specific guest journey stages, such as arrival or departure, to ensure consistent and timely communication.
The chatbot answers guest inquiries via SMS or web widgets and shares real-time booking links. This creates a smooth, conversion-friendly experience.
Yes. Directful collects interaction data that highlights guest preferences, FAQs, and service gaps. You can use this to enhance offerings and messaging.
Let's Chat About Your Hotel's Growth:
Schedule a quick call to see how peers like the AD1 Global or Curator Collection are using Directful to unmask data. We’ll show you the tools, answer your questions, and you’ll leave with actionable insights for your strategy.
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